Cancellation Policy

Applies to all advance bookings: airport transfers, taxi reservations, PR1, hikes and levadas, island tours, cruise tours, Create Your Own Tour and accessible taxi.

• 24 hours or more before pick-up (including exactly 24 hours): you may cancel and receive a refund of your deposit, minus €10 covering payment processing and refund transaction costs. Example: €45 deposit → €35 refunded. The refund is never less than €0.
• Less than 24 hours before pick-up: no refund. The deposit is non-refundable.
• Official closures or severe weather: if the service cannot be safely provided due to an official trail or road closure, or severe weather conditions, you receive a full refund without deductions, after verification by our team.

Situations after the scheduled time are reviewed by our team.

These rules apply only to Taxi Now, not to advance bookings:

• Up to 5 minutes after booking: 100% refund.
• More than 5 and up to 10 minutes after booking: 50% refund.
• More than 10 minutes after booking: no refund.

Cancellations must be sent by WhatsApp, phone or email, always quoting the booking reference. The cancellation time is the moment Your Taxi Madeira receives your message.

Refunds are made to the payment method used for the booking and may take a few business days to appear, depending on your bank or payment provider.

If the service cannot be provided due to force majeure (weather, closed roads, breakdown or vehicle unavailability), you receive a full refund of the amount paid or an offer to reschedule.